Cookie Policy

1. Introduction

This Cookie Policy explains how Invicomm Ltd (United Kingdom) and Invicomm (Pty) Ltd (South Africa) (together referred to as "Invicomm", “we”, “us”, or “our”) use cookies and similar technologies when you access or interact with our website.

We are committed to transparency in how personal data is collected and used, and this policy is designed to help you understand:

• What cookies are;
• What types of cookies we use;
• Why we use them; and
• How you can manage or withdraw your consent.

This policy applies to all visitors to our website, regardless of their location. It complements our Privacy Policy, which provides broader details about how we process personal data under the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and the Protection of Personal Information Act, 2013 (“POPIA”) in South Africa.

For ease of navigation and to promote clarity, we have structured this Cookie Policy into distinct sections. We encourage you to review it in full to understand your rights and choices. If you have any questions, you may contact us using the details provided in the final section of this document.

‍2. What Are Cookies?

Cookies are small text files that are placed on your device (such as a computer, smartphone, or tablet) when you visit a website. They are widely used to enable websites to function efficiently, enhance user experience, and collect information about how visitors interact with the site.

Cookies may be placed by the website you are visiting (“first-party cookies”) or by third-party services embedded on the site (“third-party cookies”). Depending on their function and duration, cookies generally fall into the following categories:

• Session cookies, which are temporarily stored in your device’s memory and are deleted when you close your browser;
• Persistent cookies, which remain on your device for a defined period and are used to recognise you when you return to the site.

In addition to traditional cookies, we may also use other technologies that perform similar functions, including:

• Local storage objects, which store information locally on your device;
• Scripts and trackers, which can collect behavioural data for analytics or user interface purposes.

While not all cookies involve personal data, some can be used to identify users or devices and are therefore subject to data protection legislation. We only use such technologies in accordance with applicable legal requirements and your consent preferences.

‍3. Why We Use Cookies

We use cookies to support essential website functionality, improve your browsing experience, and analyse how visitors engage with our content. These technologies help us operate the site efficiently, measure performance, and better understand how our services are used.

Cookies used on our website fall into the following categories:

• Essential cookies are required for the website to function properly. They support critical features such as security, page load performance, and navigation. These cookies are always active and do not require user consent.
• Analytics cookies, including those set by Google Analytics and Vimeo, help us understand how visitors interact with the site — such as which pages are viewed, how long users stay, and how the site performs. This insight allows us to improve functionality and content. These cookies are used only if you consent.

At present, we do not use marketing or advertising cookies. If this changes, we will update this policy and the consent mechanism accordingly.

Under the UK General Data Protection Regulation (UK GDPR) and South Africa’s Protection of Personal Information Act (POPIA), non-essential cookies such as analytics must not be set unless and until the user has actively given consent. You may withdraw or adjust your consent preferences at any time by using the cookie settings feature on our website.

‍4. Types of Cookies We Use

Our website uses the following categories of cookies to deliver core functionality and improve user experience. Each category is defined in accordance with applicable data protection legislation and reflects the user preferences managed through our cookie banner.

4.1 Essential Cookies (Always Active)

These cookies are strictly necessary for the basic operation and security of our website. They enable functions such as:

• Page navigation and layout stability
• Load balancing and infrastructure performance
• Security features, including bot management and fraud prevention
• Remembering your cookie consent preferences

Because these cookies are essential for the website to function, they are set automatically when you visit our site and cannot be disabled via the cookie preferences panel.

4.2 Analytics Cookies

Analytics cookies help us understand how users interact with the site so we can improve its structure, content, and performance. These cookies collect information such as:

• Pages visited and time spent on site
• Browser type and device usage
• Video interaction and playback data (where Vimeo is used)

Analytics cookies are only activated once you have provided your explicit consent through the cookie banner. You may withdraw this consent at any time by updating your cookie preferences.

At present, we do not use marketing or advertising cookies. If this changes, we will update this policy and the consent mechanism accordingly.

5. Third-Party Cookies

Some of the cookies used on our website are set by third-party service providers whose tools are integrated into our pages. These may include analytics and security platforms that support site performance, content delivery, or statistical reporting.

The following third-party providers may set cookies on our website:

• Google Analytics (analytics cookies)
• Vimeo (video performance cookies)
• Cloudflare (essential security and traffic management cookies)

These providers may collect data from your browser in accordance with their own privacy policies. Where applicable, cookies from these services will only be set if you have given your consent.

We maintain a detailed internal inventory of all cookies used on our website, including their names, durations, providers, and purposes. You may request a copy of this list at any time by contacting us at dan@invicomm.com.

6. How We Obtain Consent

We use a cookie consent mechanism to ensure that non-essential cookies (such as analytics cookies) are only activated once you have given explicit permission. When you first visit our website, a cookie banner is displayed allowing you to:

• Accept All Cookies;
• Reject Non-Essential Cookies;
• Customise Settings.

Only essential cookies — those required for the basic operation and security of the site — are set by default. Analytics cookies are blocked until you actively provide consent. Under regulation 6 of the UK Privacy and Electronic Communications Regulations 2003 (PECR) we set non-essential cookies only after you give consent.

You can withdraw or change your cookie preferences at any time using the “Cookie Settings” link available on our website. Any changes will apply going forward from the time you update your choices.

We store your consent choice securely and apply it during future visits unless you clear your cookies or change settings.

‍7. Managing and Controlling Cookies

You have full control over whether and how non-essential cookies are used during your visit to our website.

7.1 Using Our Cookie Settings Panel

When you visit our site, you can make your cookie preferences known via the banner and settings panel. This allows you to:

• Accept All Cookies;
• Reject Non-Essential Cookies;
• Customise Settings.

You can return to the settings panel at any time by clicking the persistent “Cookie Settings” link (typically located in the website footer) to review or modify your choices.

7.2 Through Your Browser Settings

You may also configure or block cookies directly through your web browser. Most modern browsers allow you to:

• View the cookies stored on your device;
• Delete some or all cookies;
• Block specific websites from setting cookies;
• Receive a notification before new cookies are placed.

Please note that disabling cookies may affect how the website functions, and some features may no longer be available if essential cookies are blocked.

Instructions for managing cookies in common browsers can be found at:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

8. How Long Cookies Are Stored

Cookies placed on your device may be stored for different durations depending on their type and purpose.

• Session cookies are temporary and are deleted automatically when you close your browser. These are typically used for essential site functions during your active visit.
• Persistent cookies remain on your device for a defined period or until you delete them. These are often used for remembering your preferences or for analytics purposes.

The specific duration of each cookie used on our site varies depending on the provider and configuration. For example, some analytics cookies may remain for up to 13 or 24 months unless cleared earlier by the user.

We maintain an internal record of all cookies in use, including their names, purposes, and retention periods. If you would like a full list of these cookies and their durations, you may contact us at dan@invicomm.com.

9. Contact Us

If you have any questions about this Cookie Policy, how we use cookies, or if you would like to request a full inventory of cookies used on our website, please contact us using the details below:

For the United Kingdom (UK GDPR)

• Email: dan@invicomm.com
• Supervisory Authority:
  Information Commissioner’s Office (ICO)
  Website: https://ico.org.uk
  Tel: +44 (0)303 123 1113

For South Africa (POPIA)

• Email: mj@invicomm.com
• Information Officer: Magiel Steyn-Skinner
• Supervisory Authority:
  Information Regulator (South Africa)
  Website: https://inforegulator.org.za
  Email: complaints.IR@justice.gov.za

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, applicable laws, or technical practices. Any changes will be published on this page with an updated “last revised” date.

Where material changes are made — such as the introduction of new categories of cookies or a change in how consent is obtained — we will take appropriate steps to inform you. This may include a prominent notice on our website or, where required by law, requesting renewed consent.

We encourage you to review this Policy periodically to stay informed about how we use cookies and how you can manage your preferences.

Last updated: 18.07.2025